Brisbane Tech Hire ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect We collect personal information necessary to process your equipment hire, verify your identity, and provide customer support. This includes:
- Contact details (name, email address, phone number, and physical/billing address).
- Company information (business name, ABN, and job site delivery addresses).
- Payment and transaction details (processed securely via our third-party payment gateways).
- Website usage data (IP address, browser type, and cookies for website optimization and advertising).
2. How We Use Your Information We collect and use your personal information exclusively for the following purposes:
- Fulfilling and managing your equipment hire bookings.
- Processing invoices, payments, and security bonds.
- Communicating with you regarding pickup, delivery, return schedules, or support inquiries.
- Meeting legal, regulatory, and tax obligations under Australian law.
- Running targeted Google Ads and website analytics to improve our services.
3. Disclosure of Information We do not sell, rent, or trade your personal information to third parties. We may disclose your information to trusted third-party service providers solely to operate our business, including:
- Payment processors (e.g., Shopify Payments, Stripe) to handle card transactions.
- IT and cloud hosting services for website management.
- Debt collection agencies or legal advisors in the event of unpaid invoices, unreturned equipment, or property loss/damage.
4. Data Security We take all reasonable steps to protect your personal information from loss, misuse, unauthorized access, or disclosure. All transaction data submitted through our website is encrypted using standard SSL/TLS technology.
5. Accessing and Correcting Your Information You have the right to request access to the personal information we hold about you, or to ask that we correct any inaccuracies. To make a request, please contact us at hire@brisbanetechhire.com.au.
6. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational processes. Updated versions will be published directly on this page.